Shop with Confidence
Eligible items may be requested for return within 30 days after delivery. Please contact our support team and wait for return approval and instructions before sending an item back.
How to Request a Return
To help us review your request quickly, please follow these steps:
Please do not send a return without instructions. Do not ship an item to our business address or to a manufacturer unless we expressly provide that as the return destination.
Return Condition Requirements
For a change-of-mind return, an item must generally be unused, unaltered and in the condition in which it was delivered, with its original packaging, tags, accessories and included documentation. Some product categories have additional requirements:
Sneakers & Footwear
Must be unworn, with no outdoor wear or sole damage. Return with the original shoe box, labels, laces and included accessories. Please do not use the shoe box as the shipping carton.
Apparel
Must be unworn, unwashed and unaltered, with original tags and packaging.
Trading Cards & Sealed Products
Booster packs, boxes, tins, mystery products and other sealed collectible packaging must remain factory-sealed and in original condition for a change-of-mind return, where permitted by law.
Individual & Graded Cards
Must be returned in the same condition and protective packaging in which supplied. Graded cards must remain in their original, untampered grading case or slab, with the label and certification details intact.
Other Collectibles
Must include all parts, inserts, accessories, certificates and original packaging supplied with the order, with no signs of use, assembly or tampering.
Final Sale Items
Items expressly marked “Final Sale” at purchase may be excluded from change-of-mind returns where permitted by law.
These condition requirements do not remove rights relating to goods that are faulty, damaged, incorrectly supplied or materially not as described.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect or materially different from its listing, contact us as soon as reasonably possible. Include your order number and clear photographs where helpful.
We’ll review the issue and provide an appropriate next step or remedy in accordance with applicable law. Please keep the item and its packaging while the issue is being reviewed.
Return Shipping
Return shipping arrangements and responsibility for return costs will be explained when we review your request.
For a change-of-mind return, the customer may be responsible for return shipping costs, unless applicable law requires otherwise or Tibchit agrees to another arrangement. For an item that is damaged, defective, incorrect or materially not as described, we will handle return arrangements in accordance with applicable law.
Refunds
After an authorized return is received, or another refund basis is confirmed, we’ll review the item and notify you of the outcome.
Approved refunds will generally be issued to the original payment method where possible. The time needed for the credit to appear depends on the payment provider, card issuer or financial institution. Any refund required by law will be handled within the applicable legal timeframe.
Exchanges
Exchanges are subject to product availability and approval. Contact us before sending an item back. A replacement may not be available for limited releases, one-of-a-kind collectibles or items that have sold out. Where an exchange cannot be provided, we’ll explain the available options in line with applicable law.
Your Consumer Rights
This voluntary 30-day return process is separate from any rights or remedies that apply under consumer protection law. Nothing in this Policy excludes or limits rights that cannot lawfully be excluded or limited.
Need Help With a Return?
Our customer support team is happy to assist. Email info@tibchit.shop or call +1 601-992-7022. Please include your order number and wait for instructions before shipping a return.